How to Fix the "Sold Out" or "Unavailable" Badge on Collection Pages

If you've noticed that your bundles are displaying a "Sold Out" or "Unavailable" badge on your collection pages, don't worry - your bundles are still available for purchase. The most common cause is a Markets and Shipping profiles configuration detail in Shopify.

First, Check Your Inventory Settings

Make sure your bundles are set to “Inventory not tracked” in the Shopify admin. Bundles rely on the inventory of their components, not their own stock. You can learn more about this setting here.

If your inventory settings are correct and the issue persists, proceed with the steps below.

Second, Check Your Markets Settings

Bundles on Shopify cannot be assigned to shipping profiles because they are wrappers around individual products. Shopify determines whether a product is purchasable in a given Market based on whether that Market has at least one active rate in the General shipping profile. If a Market has no active rate in the General profile, Shopify will treat the bundle as unavailable in that Market and may display a "Sold Out" or "Unavailable" badge on collection pages.

If you are using fulfillment locations, please check which fulfillment location your bundle belongs to and ensure that that fulfillment location has the shipping zone in the general profile.

How to Fix It

The solution involves ensuring that your General shipping profile has at least one active rate for each Market:

1. Access Your Shipping Settings:
   • Go to your Shopify admin panel
   • Navigate to Settings → Shipping and delivery
2. Check General Shipping Rates:
   • Click on General shipping rates
   • Review each Market to ensure it has at least one active shipping rate
3. Add Missing Rates:
   • For any Market that doesn't have an active rate in the General profile, add one
   • This could be a standard shipping rate, free shipping, or any other appropriate rate for your business. When customers purchase bundles, the actual shipping calculation will use the shipping profiles of the individual products inside the bundle - not the General profile you’re updating here.
4. Verify the Fix:
   • After adding the required shipping rates, the "Sold Out" or "Unavailable" badge should disappear from your bundle products
   • Visit your collection pages to confirm the badges are gone

Here’s a short demo of where to check this in Shopify:

Still need help?

If you’ve added rates and the badge remains, please contact us at support@bundly.app and we’ll take a look.